Patient support programmes
The patient side of a specialty medicine, run end to end.
For pharmaceutical sponsors in Kenya. Our programmes have enrolled 1,500+ cancer patients.
Programme figures
Our programmes in numbers.
From our own programme records, up to August 2026. Why we publish our numbers
How this work contributes to the Sustainable Development Goals
What a programme includes
From referral to a patient stable on therapy.
Enrolment and consent
A programme nurse calls the patient the day the referral arrives and records consent.
Cover and affordability
We check Social Health Authority (SHA), insurer and employer cover and apply any support the sponsor offers.
Access to the medicine
Approval, usually the same day, and supply through partner pharmacies.
Nurse follow-up
A named nurse for each patient throughout therapy, with counselling for the family.
Safety reporting
Adverse events reported to the sponsor and the Pharmacy and Poisons Board within regulatory timelines.
Reporting to the sponsor
Monthly de-identified reports. No report names a patient.
Our programmes are led by Dr Mukami Maina, a practising doctor.
Questions sponsors ask
Before the first call.
What is a patient support programme?
A service a pharmaceutical sponsor funds so that patients prescribed its medicine can start it and stay on it. How patient support programmes work in Kenya explains more.
How does a patient join?
Through the treating doctor, who prescribes the medicine and refers the patient. Patients cannot enrol themselves.
Who pays for the medicine?
The patient’s own cover pays first (SHA, an insurer or an employer), then any support the sponsor offers. The programme’s services are free to the patient.
Who is the sponsor of your current programmes?
A global pharmaceutical company. We do not name sponsors; references are available on request.
How are patients’ data protected?
InsightsIQ Solutions Ltd is the data controller and patients give explicit consent; their rights are set out on the page for patients.
Can you run a programme outside Kenya?
Our programmes run in Kenya today; elsewhere in East Africa we would work with local partners.
Are you a patient or caregiver in one of our programmes?
This page is written for sponsors. There is a separate page for you.
Planning a patient support programme in Kenya or East Africa?
Send us the therapy and the timeline. We reply within two working days with a programme outline.